Return & Refund Policy

Return & Refund Policy

At Carplaylux.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the product must be:

  • Unused and in its original condition.

  • Returned with all original accessories, manuals and packaging (where possible).

  • Free from damage caused by improper installation or misuse.

2. Vehicle Compatibility

Many of our products are designed for specific vehicle models.

Before shipping your order, we may request your:

  • VIN (Vehicle Identification Number)

  • Vehicle make, model and production year

  • Photos of your current headlights, tail lights or dashboard

This verification helps ensure you receive the correct product and reduces unnecessary returns.

3. Non-Returnable Products

The following items cannot be returned unless they arrive damaged or defective:

  • Products specially ordered or manufactured for your vehicle.

  • Custom-made products.

  • Products that have been installed, modified or damaged after delivery.

  • Electrical products showing signs of installation or use.

4. Damaged or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us within 48 hours after delivery.

Please include:

  • Your order number.

  • Photos of the product.

  • Photos of the packaging.

  • A description of the issue.

We will review your request and provide an appropriate solution as quickly as possible.

5. Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot be responsible for returned packages that are lost during transit.

6. Refunds

Once your returned product has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed using the original payment method.

Shipping charges are non-refundable unless the return is due to our mistake or a defective product.

7. Order Cancellation

Because many of our products are sourced specifically after an order is placed, cancellation is only possible before the order has been processed.

If we inform you that the estimated delivery time is longer than expected and you decide not to proceed, your order will be cancelled and you will receive a full refund.

8. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team before returning any product.