Orders
How does the ordering process work?
After you place your order, we will contact you as soon as possible via WhatsApp or email to verify your vehicle details.
To ensure you receive the correct product, we may request:
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Your VIN (Vehicle Identification Number)
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Vehicle make, model and production year
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Photos of your current headlights, tail lights or dashboard (if required)
Once compatibility has been confirmed, we will process your order and keep you informed about shipping, delivery time and any additional information.
Why do you ask for my VIN number?
Many of our products are vehicle-specific.
Your VIN allows us to verify compatibility and helps prevent ordering the wrong product.
Can I cancel my order?
Yes.
If your order has not yet been processed, you may cancel it for a full refund.
If we inform you that the delivery time is longer than expected and you no longer wish to wait, we will cancel your order and refund your payment in full.
Shipping
How long does delivery take?
Delivery times typically range from 2 weeks to 2 months, depending on product availability, supplier location and destination country.
Before your order is processed, we will always inform you of the estimated delivery time.
Will I receive a tracking number?
Yes.
Once your order has been shipped, we will send you a tracking number via email or WhatsApp (where available), allowing you to track your shipment online.
Which shipping companies do you use?
Depending on the destination country, we work with trusted international carriers such as DHL, UPS, FedEx, DPD and other reliable logistics partners.
Do you ship worldwide?
Yes.
We ship to customers in most countries around the world.
Products
Are your headlights and tail lights sold as a set?
Yes.
Unless otherwise stated, all headlights and tail lights are supplied as a complete left and right set.
Are your products OEM or aftermarket?
We offer OEM, OEM-style and premium aftermarket products.
The product description clearly states the type of product you are purchasing.
Will this product fit my vehicle?
Please compare the compatibility information on the product page.
If you are unsure, simply contact us before ordering. We will gladly verify compatibility for your vehicle.
Is professional installation recommended?
Many products are Plug & Play, but for the best results we recommend professional installation, especially for multimedia systems and vehicle lighting.
Returns & Warranty
What are the conditions for returning a product?
You may request a return within 14 days after receiving your order.
Returned products must:
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Be unused and in original condition.
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Include original accessories and packaging where possible.
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Not show signs of installation or misuse.
Once we receive and inspect the returned item, we will process your refund.
What if I receive a damaged or incorrect product?
Please contact us within 48 hours after delivery.
Include:
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Your order number
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Photos of the product
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Photos of the packaging
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A description of the issue
We will resolve the issue as quickly as possible.
Do you provide warranty?
Yes.
Warranty periods vary by product.
Please refer to the product page for the specific warranty information.
Payments
Which payment methods do you accept?
We accept secure payments through multiple payment providers, including major credit cards, PayPal and other locally available payment methods.
Is my payment secure?
Yes.
All payments are processed through secure and encrypted payment gateways to protect your personal and payment information.
Customer Support
How can I contact Carplaylux?
Our customer support team can be reached via:
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Email
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WhatsApp
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Contact Form
We aim to respond as quickly as possible during business hours.
Can you help me choose the right product?
Absolutely.
If you're unsure which CarPlay system, headlights or tail lights are suitable for your vehicle, simply send us your VIN, vehicle details or photos.
Our specialists will help you find the correct product before you place your order.
Still Have Questions?
If you can't find the answer you're looking for, our support team is always happy to help.
📧 Email us anytime or contact us via WhatsApp for fast assistance.