After you place your order, we may contact you by WhatsApp or email to confirm your vehicle details before we source or dispatch your product. Depending on the item, we may ask for:

• Your Vehicle Identification Number (VIN)
• Your vehicle's make, model, and production year
• Photographs of your current headlights, rear lights, or dashboard, where relevant to fitment

This verification step protects you from receiving an incompatible part and reduces unnecessary returns. Once your vehicle details are confirmed, we proceed to processing and dispatch as set out in Section 2.

16:00 CET

Monday to Friday (Central European Time, Amsterdam). Orders confirmed after this time are treated as received the following business day.

1–2 Business Days

Monday to Friday, excluding Dutch public holidays. Processing begins once vehicle compatibility (Section 1) has been confirmed.

Netherlands

Every order is dispatched from within the European Union. See Section 7 for our full customs and import position.

If We Miss the Agreed Deadline

If your order has not been delivered within the agreed term (or, where no term was agreed, within 30 days), you may give us a reasonable additional period to complete delivery. If we still fail to deliver within that additional period, you are entitled to terminate the contract immediately and receive a full refund without any deduction.

You may also terminate immediately, without waiting for an additional period, if we refuse to deliver, or if timely delivery was essential in light of the circumstances of your order and we clearly will not meet it.

In Practice, at Carplaylux

Before your order is processed, we always confirm the estimated delivery time to you. If the estimate we give you at that stage is longer than you are willing to wait, you may cancel immediately and receive a full refund — you do not need to wait for a deadline to be missed at all.

To invoke this guarantee for an order already confirmed, email info@carplaylux.com with your order number, and we will action a full refund without delay once your entitlement under this section is confirmed.

Carriers We Use

Every order shipped by Carplaylux is carried by DHL or UPS, selected on a per-order basis according to product size, destination, and service availability across our thirteen served countries. Both carriers provide full track-and-trace coverage across Belgium, the Czech Republic, France, Germany, Hungary, Italy, Croatia, the Netherlands, Austria, Portugal, Slovakia, and Slovenia, and Spain.

We do not use unmarked, non-tracked, or third-party consolidator shipping for any order. Every parcel — including large, high-value items such as infotainment head units and lighting assemblies — travels with a trackable consignment number from collection to delivery.

Tracking Confirmation

As soon as your order is collected by DHL or UPS, we send you a shipment confirmation by email or WhatsApp containing your tracking number and a link to follow your parcel's progress in real time.

If you have any question about your shipment at any stage, our team can look up the live tracking status on your behalf — contact info@carplaylux.com.

We offer free standard shipping on every order placed on carplaylux.com for delivery within Belgium, the Czech Republic, France, Germany, Hungary, Italy, Croatia, the Netherlands, Austria, Portugal, Slovakia, Slovenia, and Spain. There is no minimum order value required to qualify — the shipping cost shown at checkout for standard delivery will always be €0.00, and this is confirmed again on the checkout page before you complete payment.

All product prices displayed on carplaylux.com are inclusive of applicable VAT, as set out in Section 11 of our Legal Notice. Should we ever introduce an optional expedited or express shipping tier in the future, any additional cost for that upgraded service will always be clearly displayed and confirmed before you complete your order — standard shipping will remain free.

While Your Order Is In Transit

From the moment DHL or UPS collects your order from us until the moment it is delivered into your possession, the risk of loss, theft, or transit damage remains entirely with Batterijen.net / Carplaylux. If your parcel is lost or arrives damaged, this is our responsibility to resolve under Section 9 of our Return & Refund Policy, at no cost to you.

If You Arrange Your Own Carrier

In the uncommon case that you ask us to hand your order to a carrier of your own choosing, rather than the carrier we normally arrange, risk passes to you at the point that carrier takes possession of the goods on your instruction. We will always confirm clearly with you in writing if this arrangement applies to your order.

What This Means for You

• Because your order travels from the Netherlands to another EU member state, it moves freely within the EU Single Market.
• You will not be charged import duty, import VAT, or customs clearance fees on delivery for any order shipped to Belgium, the Czech Republic, France, Germany, Hungary, Italy, Croatia, the Netherlands, Austria, Portugal, Slovakia, Slovenia, or Spain.
• You will not need to complete any customs declaration or clearance paperwork to receive your parcel.
• The VAT-inclusive price you pay at checkout is the final price — there is no separate import VAT invoice to expect from the carrier.

Legal Basis

Where goods are manufactured outside the EU customs union, they are imported by Batterijen.net under the Union Customs Code (Regulation (EU) No 952/2013) and released into free circulation within the EU prior to resale. From that point forward, movement between EU member states — including all thirteen countries we serve — is an intra-Union dispatch, not an import, and does not attract further customs duty or import VAT.

In the unlikely event a specific listing were ever to be shipped directly from outside the EU customs union, this would be disclosed clearly on that individual product page and at checkout before you complete your purchase, together with any applicable import VAT or duty, consistent with our disclosure obligations under Shopify's cross-border commerce requirements.