Shipping Policy

Thank you for shopping at Carplaylux.com.

We are committed to delivering the correct products for your vehicle and providing clear communication throughout the ordering process.

1. Order Verification

After you place an order, we may contact you via WhatsApp or email to verify your vehicle details.

We may request:

• Vehicle Identification Number (VIN)

• Vehicle make, model and production year

• Photos of your current headlights, tail lights or dashboard (if required)

This verification helps ensure compatibility before your order is processed.

2. Processing Time

Orders are processed after vehicle compatibility has been confirmed.

Processing times may vary depending on product availability and supplier confirmation.

3. Delivery Time

Estimated delivery times generally range from 2 weeks to 2 months, depending on:

• Product availability

• Supplier location

• Destination country

• Customs clearance

Before your order is processed, we will always inform you of the estimated delivery time.

If the delivery time is longer than you are willing to wait, you may cancel your order and receive a full refund before the order is processed.

4. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation by email or WhatsApp, including tracking information whenever available.

5. Customs & Import Duties

International orders may be subject to customs procedures depending on the destination country.

Whenever possible, we work with shipping methods that minimize or include customs charges. If any additional import duties or taxes apply, we will inform you whenever possible before shipment.

6. Delivery Delays

Although we work hard to deliver orders as quickly as possible, delays caused by customs inspections, weather conditions, transportation issues or other circumstances beyond our control may occasionally occur.

We appreciate your understanding and will keep you informed if any significant delays arise.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct when placing your order.

Carplaylux.com cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

8. Questions About Your Order

If you have any questions regarding your shipment or delivery, please contact our customer support team.

We are always happy to assist you and provide updates on your order.