Return & Refund Policy

Last updated: May 2026

Thank you for shopping at CarPlayLux. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items in accordance with the policy below.

1. Return Period

You have 14 days from the date of delivery to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories, manuals, and components.

• Not show signs of damage caused by misuse or improper installation.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: support@carplaylux.com

Please include:

• Your order number

• Your full name

• The reason for the return

• Photos or videos if the item is defective or damaged

We will provide return instructions once your request has been reviewed.

3. Return Shipping Costs

• If the product is defective, damaged, or incorrect, CarPlayLux will cover the return shipping costs.

• For returns due to a change of mind or ordering the wrong product, the customer is responsible for the return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Provide photos or videos showing the issue, and we will arrange a replacement, refund, or other suitable solution.

5. Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.

• Processing times may vary depending on your payment provider.

• Most refunds are completed within 5–10 business days after approval.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us at support@carplaylux.com.

7. Non-Returnable Items

The following items cannot be returned:

• Products that have been used, modified, or damaged by the customer.

• Items returned without original packaging or essential accessories.

• Custom-made or personalized products.

• Digital products or downloadable content.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, you must follow the return process after receiving the item.

9. Contact Information

If you have any questions regarding our Return & Refund Policy, please contact us:

CarPlayLux
Email: support@carplaylux.com
Website: CarPlayLux

We are committed to providing excellent customer service and will do our best to resolve any issues quickly and fairly.